They also influence what products and services a person consumes and whom an individual purchases them from.
ICTs do more than simply change the way people consume information, products, and services. For example, throughout the 1990s, the most common use of the Internet was for electronic mail (e-mail), that is, for gaining access to people, not for access to information per se.
Choices about the design and use of ICTs not only change the ways individuals communicate with one another, but also influence whom individuals meet, talk to, stay in touch with, work with, and get to know. But access to information is only one set of relationships shaped by ICTs, and not necessarily the most socially significant. ICTs play a role in making some people information rich and others comparatively information poor. ICTs not only change the way people get information, but also alter the whole corpus of what a person knows and the information available to an individual at any given time and place.
The most commonly recognized is access to information. Social and technical choices about ICTs can reconfigure electronic and physical access to four inter-related resources: information, people, services, and technology (Dutton 1999). The concept of tele-access highlights how ICTs shape access-both electronically mediated and unmediated-to a wide array of social and economic resources. ICTs involve much more than just access to information or the technology of the computer, implied by conventional discussion of the information ‘haves’ and ‘have-nots.’ ICTs shape an individual's, household's, firm's, or nation's access to information, people, services, and technology. Dutton, in International Encyclopedia of the Social & Behavioral Sciences, 2001 1.1 Dimensions of Tele-access
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